This Refund Policy for Electric Bill Pay Servies Gass outlines the terms and conditions under which customers can request a refund for their electricity bill payments. The company aims for a seamless payment experience but acknowledges that refunds may sometimes be necessary.

1. Eligibility for Refunds

Refunds will only be issued under the following circumstances:

• Duplicate Payments: If a duplicate payment is made for the same bill.
• Overpayment: If the amount paid exceeds the required bill amount.
• Transaction Errors: If an error on our platform results in an incorrect or failed payment.

2. Non-Refundable Payments

Refunds will not be issued in the following scenarios:

• A successful payment that has been processed and credited to the service provider.
• The user is requesting a refund due to their own errors, specifically incorrect payment or account details.

3. Refund Request Process

To request a refund, please contact us with the following details:

• Your full name and contact information.
• Proof of payment (e.g., receipt, transaction ID).
• Description of the issue and the reason for the refund request.

4. Processing Time

• Refund requests will be reviewed within 7 business days of submission.
• The refund status will be communicated upon completion of the review process.
• Approved refunds will be credited to your original payment method within 10-15 business days.

5. Changes to This Refund Policy

This Refund Policy is subject to periodic updates, with any revisions becoming effective once posted on the website.